An MSP is so much more than just IT Support. At Techsolve, we don’t just provide tech support — we do everything we can to prevent IT outages and unscheduled downtime from happening in the first place.
That’s why MSPs are often viewed as the guardians of IT , delivering ongoing monitoring and management of customer applications and IT infrastructure remotely. And that’s exactly what we do at Techsolve.
We closely monitor a wide variety of IT solutions including web apps, email, cybersecurity, desktop and server management software, backup, disaster recovery and storage management tools.
Remote monitoring allows us to keep tabs on the health of our customers’ IT, make changes where necessary, update systems and troubleshoot problems.
And it goes without saying, as your IT partner we’re on hand to discuss and consult on future IT projects as part of the growth and future direction of your business.
Here at Techsolve, our monthly fees range from between £40 – £100 (ex VAT per user per month. The exact monthly fee depends on the blend of services that are included in your contract.
A company employing 10 people could expect to pay between £400 – £1,000 (ex VAT) per month to retain the services of an MSP.
For instance, entry-level MSP cover from Techsolve starting at £40 (ex VAT) per person per month might include:
For businesses looking for more comprehensive support £100 (ex VAT) per person per month might include:
Although many MSPs are competitively priced, there are some that offer low-cost contracts that may seem attractive at first, but which fail to live up to expectations. It’s an issue we discuss in our White Paper that seeks to ‘break the cycle of disappointment’ when buying IT.
You will be charged a fixed per-device or per-user amount per month for the provision of this service. Within that fixed monthly fee, you should expect:
The total package provided by your MSP should give you peace of mind that your IT is covered for a fixed monthly fee.
Be wary of an MSP that offers low-cost services to win your business. A low monthly fee may seem attractive at first, but this can be indicative of poor service levels when you need it the most.
When it comes to making the final decision on entrusting your business to an MSP, you need to be confident that they have your best interests at heart.
You have to be sure that your MSP is monitoring the tech health of your business 24/7 and able to respond quickly to tech support issues.
And, should the worst happen, you have to be confident that your MSP will pull out all the stops to make things right.
To find out more drop us a line here or call us on 0203 3 970 978.
Techsolve is a Managed IT Service Provider (MSP) in London. With a passion for technology and creative solutions, we deliver IT Services, High-Speed Internet Connectivity, and IT consulting mostly for small to medium-sized businesses with between 10 and 200 employees.