Here is a list of the services we offer which are included in our service plans; Core, Advanced and Premium.
The way our Fixed Fee Support Agreements work is that whatever isn’t covered in this Inclusion List is excluded by default.
Adds, Moves and Changes are chargeable at our standard hourly rate.
From time to time, you might need us to help you out with some planned work that’s excluded from your Agreement and if/when that happens—we’ll talk with you to understand the scope of the project so that we can deliver you a Fixed Price quote where possible.
Support
Desktop Support
Software Updates on Microsoft & other 3rd Party Apps
Managed Anti-Virus / Anti-Malware Tools
Ransomware Detection: stopping it spreading throughout your network
Detection and Response of advanced cyber threats
24x7x365 Monitoring of your IT Infrastructure
Microsoft 365 or Google Workspace Cloud Backup
Unlimited Remote Support*
Daily backup of each Windows PC
Unlimited Onsite Support*
Unlimited 24/7 Support*
Security
Anti-spam and anti-phishing protection for Microsoft 365 and Google Workspace email
Password Management System
Security Awareness Training
Email reputation management (DMARC)
Daily monitoring of the Dark Web so you can take action on stolen credentials and act before the criminals do
Phishing Simulation Campaigns targeted at your staff
Instant alerting when cloud apps are breached, locking affected accounts
Management
Monthly Executive Report
Technology Business Review Meeting
IT Documentation
Asset & Inventory Management Report
IT Budget Preparation
* You can send in as many service requests as you like for any of the items in this Inclusion List
