---
title: Inclusion List | Techsolve
description: Get a clear view of what services are included within each of our fixed fee support agreements.
---

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# Our Inclusion List

Here is a list of the services we offer which are included in our service plans; Core, Advanced and Premium.

The way our Fixed Fee Support Agreements work is that whatever isn’t covered in this Inclusion List is excluded by default. 

Adds, Moves and Changes are chargeable at our standard hourly rate.

From time to time, you might need us to help you out with some planned work that’s excluded from your Agreement and if/when that happens—we’ll talk with you to understand the scope of the project so that we can deliver you a Fixed Price quote where possible.

## Support

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=120&height=120&name=Included%20in%20All.jpg)

Desktop Support

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=130&height=130&name=Included%20in%20All.jpg)

Software Updates on Microsoft & other 3rd Party Apps

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=130&height=130&name=Included%20in%20All.jpg)

Managed Anti-Virus / Anti-Malware Tools

![Included in Advanced and Premium Plans Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Advanced%20and%20Premium.jpg?width=130&height=130&name=Included%20in%20Advanced%20and%20Premium.jpg)

Ransomware Detection: stopping it spreading throughout your network

![Included in Advanced and Premium Plans Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Advanced%20and%20Premium.jpg?width=130&height=130&name=Included%20in%20Advanced%20and%20Premium.jpg)

Detection and Response of advanced cyber threats

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=130&height=130&name=Included%20in%20All.jpg)

24x7x365 Monitoring of your IT Infrastructure

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=130&height=130&name=Included%20in%20All.jpg)

Microsoft 365 or Google Workspace Cloud Backup

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=130&height=130&name=Included%20in%20All.jpg)

Unlimited Remote Support\*

![Included in Premium Plan Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Premium%20Only.jpg?width=130&height=130&name=Included%20in%20Premium%20Only.jpg)

Daily backup of each Windows PC

![Included in Premium Plan Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Premium%20Only.jpg?width=130&height=130&name=Included%20in%20Premium%20Only.jpg)

Unlimited Onsite Support\*

![Included in Premium Plan Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Premium%20Only.jpg?width=130&height=130&name=Included%20in%20Premium%20Only.jpg)

Unlimited 24/7 Support\*

## Security

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=120&height=120&name=Included%20in%20All.jpg)

Anti-spam and anti-phishing protection for Microsoft 365 and Google Workspace email

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=130&height=130&name=Included%20in%20All.jpg)

Password Management System

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=130&height=130&name=Included%20in%20All.jpg)

Security Awareness Training

![Included in Advanced and Premium Plans Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Advanced%20and%20Premium.jpg?width=130&height=130&name=Included%20in%20Advanced%20and%20Premium.jpg)

Email reputation management (DMARC)

![Included in Advanced and Premium Plans Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Advanced%20and%20Premium.jpg?width=130&height=130&name=Included%20in%20Advanced%20and%20Premium.jpg)

Daily monitoring of the Dark Web so you can take action on stolen credentials and act before the criminals do

![Included in Advanced and Premium Plans Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Advanced%20and%20Premium.jpg?width=130&height=130&name=Included%20in%20Advanced%20and%20Premium.jpg)

Phishing Simulation Campaigns targeted at your staff

![Included in Advanced and Premium Plans Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Advanced%20and%20Premium.jpg?width=130&height=130&name=Included%20in%20Advanced%20and%20Premium.jpg)

Instant alerting when cloud apps are breached, locking affected accounts

## Management

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=120&height=120&name=Included%20in%20All.jpg)

Monthly Executive Report

![Included in All Plans](https://techsolve.eu/hs-fs/hubfs/Included%20in%20All.jpg?width=130&height=130&name=Included%20in%20All.jpg)

Technology Business Review Meeting

![Included in Advanced and Premium Plans Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Advanced%20and%20Premium.jpg?width=130&height=130&name=Included%20in%20Advanced%20and%20Premium.jpg)

IT Documentation

![Included in Advanced and Premium Plans Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Advanced%20and%20Premium.jpg?width=130&height=130&name=Included%20in%20Advanced%20and%20Premium.jpg)

Asset & Inventory Management Report

![Included in Advanced and Premium Plans Only](https://techsolve.eu/hs-fs/hubfs/Included%20in%20Advanced%20and%20Premium.jpg?width=130&height=130&name=Included%20in%20Advanced%20and%20Premium.jpg)

IT Budget Preparation

\* You can send in as many service requests as you like for any of the items in this Inclusion List

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